FAQ
Who operates this website?
Laurel Gardenware is operated by Impen Reservor Service INC.
How do orders ship?
Orders ship via United States Postal Service (USPS). Your shipping confirmation includes a USPS tracking number.
Where do orders ship from?
Orders ship from 739 N 8TH AVE, LAUREL, MS 39440. Inventory is held at 739 N 8TH AVE, LAUREL, MS 39440. We do not use a third-party fulfillment partner.
How do I compare watering can sizes?
Look at the capacity and dimensions given on the watering can's product page, and compare them with how much you water at a time and where the can will be kept. Spout length is worth checking when it is provided. If a measurement you need is missing, email support@itsei.com with the product name.
Will a hose nozzle fit my garden hose?
Check the connection details stated on the nozzle's product page against the fitting on your hose. If the listing does not establish a fit for your hose, write to support@itsei.com with the product name and your hose details before ordering.
What comes with my order?
The included-items list on the product page names the pieces and quantity supplied for that listing. Compare it with the product photos before you order. Hoses, plants, pots and other items shown for styling come with the order only when the listing names them as included.
How do I set up a spray bottle or pressure sprayer?
Follow any setup or use instructions supplied with the product or given on its product page. If a step is unclear, contact support@itsei.com with the product name and we will help.
Where can I find what a tool is made of?
Materials are stated on the product page for the specific item. Watering cans, spray bottles and nozzles in our range can use different materials and finishes, so read the details for the listing you are considering.
How should I clean and store my watering tools?
Follow the care guidance provided on the product page. Cleaning and storage can differ between materials. If the listing does not give the guidance you need, email support@itsei.com with the product name before choosing a method.
Where do orders ship from and how long does delivery take?
Orders ship by USPS from Laurel, Mississippi, and standard shipping is free to the 50 U.S. states, including Alaska and Hawaii, and Washington, DC. Processing takes 0-1 business days, and transit takes an estimated 2-4 business days after dispatch. Orders placed after 2:00 PM Central Time start processing on the next business day; weekends and major U.S. holidays are not business days. Our Shipping Policy has the full schedule.
What if my order arrives defective, damaged or incorrect?
Email support@itsei.com with your order number and a description of the problem within 30 days of confirmed delivery. Report shipping damage within 72 hours, with photos of the item, the outer box, the shipping label and the inner packaging. For approved returns of defective, damaged or wrong items, we pay the return shipping. Review and refund timing are set out in our Refund Policy.