Shipping policy

Effective Date: October 11, 2026

This page follows a Laurel Gardenware order from checkout to your doorstep, one stage at a time, and explains what to do if delivery does not go to plan.

Before you order: where we deliver

We deliver to addresses in the 50 U.S. states, Alaska and Hawaii included, and to Washington, DC. Orders cannot currently be sent outside the United States, to U.S. territories or to APO/FPO addresses.

At checkout: one service, no shipping charge

Standard Shipping is the delivery service we offer; expedited and express services are not available at this time. It is free on orders delivered within the United States, with no minimum order amount.

Checkout shows what you will pay, including the product price and applicable taxes, before you confirm payment. No hidden charges are added later.

After you order: we prepare your parcel

Your order is packed in Laurel, Mississippi, at the same location where our inventory is kept. Preparation typically takes 0-1 business days, and weekends and major U.S. holidays are not counted. An order placed after 2:00 PM Central Time (CT) moves into preparation on the next business day.

On the way: your parcel travels with USPS

Packed orders leave our address at 739 N 8TH AVE, LAUREL, MS 39440 with USPS. From the day of dispatch, Standard Shipping typically reaches you in 2-4 business days, and that estimate covers Alaska and Hawaii too. Your location and carrier conditions can change how long a parcel spends in transit.

As your parcel leaves us, an email arrives with its tracking number, so you can check where it is whenever you like.

At your door: delivery

USPS brings the parcel to the shipping address you gave at checkout. The free shipping service is for delivery only; installation, assembly and in-home delivery services are not part of it.

If the parcel is lost or running late

When a parcel looks lost, or is taking much longer than the estimated delivery window, get in touch and we will work with USPS to sort it out. An item that arrives damaged is handled under our Refund & Returns Policy.

Shipping questions

Write or call us at any stage of your delivery:

Email: support@itsei.com

Phone: (601) 425-4938

Hours: Monday-Friday, 9:00 AM - 6:00 PM CT