Payment Policy
Effective Date: October 11, 2026
Here is what paying for a Laurel Gardenware order looks like, step by step through checkout.
Step 1: Pick a payment method
At checkout you can pay by card (American Express, Diners Club, Discover, Elo, JCB, Mastercard, UnionPay, Visa) or, where your device and account allow, with Google Pay, PayPal and Shop Pay.
Before you confirm anything, checkout lists the options open to you.
Step 2: Pay securely
SSL/TLS encryption protects the checkout, and our payment processors handle each payment according to PCI-DSS standards. Your full card details are never stored on our servers.
Step 3: Review your total
Every price is in US Dollars (USD). Before you place the order, checkout shows what you will pay in total, meaning the product price plus any applicable sales tax. Nothing hidden and no surprise charges get added on top.
Step 4: Watch for your confirmation
Once payment succeeds, we email you an order confirmation. Nothing in your inbox after a few minutes? Take a look in your spam or junk folder, and if it isn't there either, write to us at support@itsei.com.
If your payment is declined
Work through this short list:
- Double-check the billing information you typed in.
- Confirm your card has enough funds available.
- See whether your bank or card issuer has placed any restrictions.
- Switch to another payment method.
- Still stuck? Call your bank, or contact us and we'll help.
Questions about billing
For anything to do with billing or payments, reach us here:
Email: support@itsei.com
Phone: (601) 425-4938
Hours: Monday-Friday, 9:00 AM - 6:00 PM CT